Terms of Service

Agreement to These Terms

These Terms of Service (“Terms”), which may be revised periodically, govern your access to and use of our AI-driven personal health coaching platform. Our service is designed to help users enhance their health and wellbeing through personalized guidance, along with related content, features, and technologies accessible via our website at https://hypo.health/ (the “Site”) and our mobile applications (the “Mobile Apps”). Together with the Site and related services, these are referred to as the “Service.” The Service is operated by Polyphonic (Pty) Ltd, doing business as “Hypo” (“we,” “us,” or “our”).

By accessing, browsing, or using the Site, Mobile Apps, or any portion of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not access or use the Service.

We reserve the right to modify these Terms at our discretion. Updates will be posted on this page with a revised date. We may also notify you of significant changes through the Service interface, pop-up notifications, email, or other reasonable means. Continuing to use the Service after changes take effect constitutes your acceptance of the revised Terms. We recommend checking this page periodically. If you disagree with any future revisions, please stop using the Service.

If you create an account or use the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms, and “you” refers to that entity.

Your Privacy

We take your privacy seriously. Please review our Privacy Policy for information on how we collect, use, and disclose your data. By using the Service, you consent to those practices.

Third-Party Medical Terminology Attribution

This product uses publicly available data courtesy of the U.S. National Library of Medicine (NLM), National Institutes of Health, Department of Health and Human Services; NLM is not responsible for the product and does not endorse or recommend this or any other product.

Access and Use of the Service

Eligibility

You must be at least 13 years old to use the Service. Users who are under the age of majority in their jurisdiction but at least 13 may only use the Service if a parent or guardian accepts these Terms on their behalf. Individuals under 13 are not permitted to use the Service.

Registration Requirements

Some features may require account registration, including providing accurate information such as your name and email address. You agree to keep this information truthful, accurate, current, and complete. Such data is handled in accordance with our Privacy Policy.

Account Security

You are responsible for maintaining the confidentiality of your password and account credentials, as well as all activities that occur under your account. Please notify us immediately of any unauthorized use or security breach, and log out after each session. We are not liable for losses resulting from your failure to protect your account.

Third-Party Integrations

You may connect your account to third-party services (such as Apple Health) by granting appropriate permissions for data access.

Service Changes

We may modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice. We are not liable for any such changes.

Usage Restrictions

The Service is for personal, non-commercial use only. You agree not to:

• Sublicense, resell, rent, lease, transfer, or commercially exploit the Service
• Modify, copy, distribute, transmit, reproduce, or create derivative works from the Service or its content
• Use the Service unlawfully or in ways that interfere with its performance
• Attempt unauthorized access, hack, or modify the Service
• Use bots, scrapers, or automated tools to access or extract data
• Introduce malicious code or viruses
• Use the Service for illegal, harassing, or disruptive purposes
• Otherwise use the Service except as expressly permitted

Software License

Any software provided through the Service (“Software”) is proprietary. We grant you a limited, non-transferable, non-exclusive license to use it on your devices solely for accessing the Service. You may not reverse engineer, copy, or transfer rights to the Software. Access the Service only through official interfaces.

User Content

You are responsible for all content you submit (“User Content”). You grant us a worldwide, royalty-free, perpetual, irrevocable license to use, modify, store, and distribute your User Content to operate, improve, and provide the Service. We may also derive anonymized usage statistics from your use of the Service.

Fees and Payment

If any portion of the Service requires payment, you will select a plan and provide valid payment details. You authorize recurring charges through our payment processor until you cancel. Please update your payment information promptly if it changes.

Prices may change with at least 30 days' notice; continued use constitutes acceptance of new pricing. You are responsible for applicable taxes (excluding our income taxes).

Payments are processed by third-party providers (such as Stripe), subject to their terms. We do not process payments directly and assume no liability for payment processing. Billing disputes must be raised within 60 days.

Refunds and Cancellations

Payments are generally non-refundable unless we determine otherwise. You may cancel your subscription through your account settings or by contacting help@hypo.health.

Mobile Services

Mobile features may incur carrier charges. Not all features are compatible with all devices or carriers.

We grant you a limited license to install and use our Mobile Apps on your devices for personal access to the Service.

For apps downloaded from third-party stores (such as the Apple App Store or Google Play), additional store terms may apply. These Terms are between you and us only.

Third-Party Services

The Service may link to or integrate with third-party services and websites. Your use of these is subject to their respective terms and policies. We have no control over, and are not responsible for, third-party content, privacy practices, or availability. Any dealings with third parties are your responsibility.

Intellectual Property

The Service, including its design, content, and Software, is protected by intellectual property laws and owned by us or our licensors. All rights not expressly granted are reserved.

Our trademarks and logos may not be used without written permission.

Any feedback or suggestions you provide are non-confidential and we may use them freely without compensation.

Indemnification

You agree to indemnify and hold us, our affiliates, officers, employees, and agents harmless from any claims, losses, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your User Content, your violation of these Terms, or your violation of others' rights. We may assume defense of any claim; you agree to cooperate.

Service Disclaimers

The Service utilizes third-party AI models to generate insights and recommendations without human review. Outputs may be inaccurate or incomplete. Always verify any advice independently.

Disclaimer of Warranties

The Service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or accurate, or that results will meet your needs.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or goodwill), even if advised of the possibility, arising from your use of or inability to use the Service. Our total liability shall not exceed the amount you paid us in the prior six months or a fixed minimum amount where applicable under law.

Some jurisdictions limit these exclusions; they apply to the maximum extent allowed. Your sole remedy for dissatisfaction is to stop using the Service.

Dispute Resolution

Any disputes arising from these Terms or the Service will be resolved through binding arbitration (except for small claims where eligible), administered under applicable international or neutral rules. Arbitration is on an individual basis only—class actions are not permitted. The arbitrator's decision is final and enforceable in competent courts.

Pre-arbitration requirement: Before initiating arbitration, please attempt informal resolution by contacting support@hypo.health.

Procedural details, costs, and confidentiality follow the chosen arbitration rules, with hearings in a mutually convenient location or as otherwise determined.

If any arbitration provision is found invalid, the remainder remains enforceable.

We may update this dispute resolution section; you may reject changes within 30 days by notifying us.

Termination

We may suspend or terminate your access at any time for any reason, including violations of these Terms. Termination may occur without notice, and we are not liable for consequences.

General Provisions

These Terms constitute the entire agreement between you and us, superseding all prior understandings. These Terms are governed by the laws of South Africa, without regard to conflict of law principles. Disputes not subject to arbitration shall be submitted to the exclusive jurisdiction of the competent courts in South Africa.

Our failure to enforce any right does not constitute a waiver. Invalid provisions will be reformed to reflect intent. Claims must be brought within one year.

Notices may be sent via email or posted on the Service. Force majeure events excuse delays beyond our reasonable control.